Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Flat rate standard shipping: We offer $10 flat rate shipping within Australia | 3-5 business days

Flat rate express shipping: We offer $15 express flat rate shipping within Australia | 1-2 business days

Returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@kailo.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@kailo.com.au

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