Refund policy

We have created our KAILO Nutrition and KAILO Skin range with true intention to help you feel and look your best. If by chance, you need to return your purchase, please review our return policy below.

60 Day Money Back Guarantee for First Time Customers

Feel the Difference, or It’s On Us—100% Guaranteed

At KAILO, we believe in the quality and effectiveness of our products, and we’re confident you will too. That’s why we offer our “Feel the Difference, or It’s On Us” 60-Day Money-Back Guarantee for all first-time customers. If you don’t notice a positive difference in how you feel after 60 days, simply contact our friendly customer service team at support@kailo.com.au and we’ll refund the full amount of the purchase price. No hassle, no stress.

*Refund does not include shipping charges. Refund is provided at the purchase price paid by the customer at the time of purchase.

 

General Returns
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. 

To start a return, you can contact us at support@kailo.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and we request that you contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For an exchange, please contact our customer service team at support@kailo.com.au.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.