Frequently Asked Questions

Shipping & Delivery

How long does it take for an item to ship?

All orders are processed within 1 business day (excluding weekends and public holidays).

Regular shipping $10 | 2-5 business days.

Express shipping $15 | 1-2 business days.

How do I track my order?

You will receive email updates once your order is confirmed. After your order is shipped, you will receive another email notification with the tracking details.

Product Information

How do I purchase Biologique Recherche products?

If you are a current KAILO guest using Biologique Recherche, please email us at or Chat Now and we will activate your account.

If you are a new KAILO guest, you must have a consultation (physical or virtual) with one of our skin specialists, who will be able to prescribe you the correct products for your skin. Please contact us at or Chat Now and we can arrange this for you.

Can I purchase DMK Prescriptives online?

At this time, you are unable to purchase this range of DMK online. If you would like to purchase these, please contact KAILO Medispa to arrange a consultation.

Are there product videos I can watch?

This is coming soon to KAILO Online - stay tuned!


If you have any further questions, please click the "Chat with us" button and we will answer your questions.