Frequently Asked Questions
Shipping & Delivery
How long does it take for an item to ship?
All orders are processed within 1 business day (excluding weekends and public holidays).
Regular shipping $10 | 2-5 business days.
Express shipping $15 | 1-2 business days.
How do I track my order?
You will receive email updates once your order is confirmed. After your order is shipped, you will receive another email notification with the tracking details.
How do I purchase Biologique Recherche products?
If you are a current KAILO guest using Biologique Recherche, please email us at firstname.lastname@example.org or Chat Now and we will activate your account.
If you are a new KAILO guest, you must have a consultation (physical or virtual) with one of our skin specialists, who will be able to prescribe you the correct products for your skin. Please contact us at email@example.com or Chat Now and we can arrange this for you.
Can I purchase DMK Prescriptives online?
At this time, you are unable to purchase this range of DMK online. If you would like to purchase these, please contact KAILO Medispa to arrange a consultation.
Are there product videos I can watch?
This is coming soon to KAILO Online - stay tuned!
If you have any further questions, please click the "Chat with us" button and we will answer your questions.